Our Services & Pricing
Transparent pricing and a clear list of services to help you with your technology needs.
Pricing Structure
Honest, upfront pricing so you know exactly what to expect.
| Service | Price (£) | Model | Notes |
|---|---|---|---|
| Diagnostic Service | £25 | Fixed Fee | Fee is waived if the customer proceeds with the quoted repair or service. |
| On-Site Support / Call-Out | £50 per hour | Per Hour | One-hour minimum charge. Marketed as having no separate call-out fee. |
| Remote Support | £30 per hour | Per Hour | Billed in 30-minute increments after the first hour for maximum value. |
| Virus & Malware Removal | £70 | Fixed Fee | A clear, fixed price for a common and critical service. |
| New Device Setup & Data Transfer | £95 | Fixed Fee | A comprehensive package for getting customers started on new hardware. |
| User Training & Guidance Session | £55 per hour | Per Hour | A dedicated rate for personal, one-to-one training sessions. |
| Component Upgrade/Replacement | £45 (Labour) + Cost of Part | Fixed Labour + Parts | A transparent model where you charge a flat fee for the service on top of the component cost. |
| "No Fix, No Fee" Guarantee | - | Policy | An essential trust-builder for software and network issues. |
Service Scope
What we do and, just as importantly, what we don't do.
Services Provided
- Software Troubleshooting: Fixing issues on Windows and macOS, resolving errors, and tackling slow performance.
- Virus & Malware Removal: Comprehensive system cleaning and security advice.
- New Device Setup: Full setup for new computers, tablets, and smartphones, including data migration from old devices.
- Home Networking: Wi-Fi setup, troubleshooting connectivity problems, and optimising network speeds.
- User Training: Patient, one-to-one guidance on using computers, software (like Microsoft Office), and smart devices.
- Component Upgrades: Installation of RAM, Solid-State Drives (SSDs), internal hard drives, and user-replaceable batteries to boost performance.
Services Not Provided
- Screen & Display Repairs (for laptops, tablets, or phones)
- Liquid Damage Repair
- Motherboard/Logic Board Repair (any work requiring micro-soldering)
- Data Recovery from Physically Failed Drives (this requires a specialist clean-room lab)
The "Collect & Return" Model
For more complex jobs like a full system clean-up or a component upgrade, I offer a convenient **collect and return service**. I'll pick up your device from your home, complete the work efficiently off-site, and return it to you, saving you time and hassle.